Skilled Nursing

CHARLENE MANOR EXTENDED CARE FACILITY

130 COLRAIN ROAD, GREENFIELD, MA 01301

123beds
Skilled Nursingcare types
2/5CMS rating
Updated2026

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Inspection & Compliance

Data from CMS (Centers for Medicare & Medicaid Services), updated weekly. Medicare.gov Care Compare

3.1h

Hrs/resident · weekday

Expected: 3.7h

3.2h

Hrs/resident · weekend

vs 3.1h on weekdays

Not reported

30-day hospital readmission rate

Annual Staff Turnover Rates

High turnover is one of the strongest predictors of care quality. National average CNA turnover is ~75%.

RNs
40%
LPNs
CNAs
52%

Administrator turnover: 1 in the past year

Health Inspection Deficiencies · Last 3 Years

47 standard deficiencies in the last 3 years

View all
0688Severity GFeb 26, 2026

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0656Severity DMay 6, 2025

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Severity DMar 12, 2025

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0887Severity DNov 6, 2024

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0880Severity DNov 6, 2024

Provide and implement an infection prevention and control program.

0812Severity ENov 6, 2024

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0791Severity DNov 6, 2024

Provide or obtain dental services for each resident.

0760Severity DNov 6, 2024

Ensure that residents are free from significant medication errors.

0757Severity DNov 6, 2024

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0732Severity CNov 6, 2024

Post nurse staffing information every day.

0726Severity DNov 6, 2024

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0725Severity ENov 6, 2024

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0700Severity DNov 6, 2024

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0692Severity DNov 6, 2024

Provide enough food/fluids to maintain a resident's health.

0690Severity DNov 6, 2024

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0689Severity DNov 6, 2024

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0687Severity DNov 6, 2024

Provide appropriate foot care.

0686Severity GNov 6, 2024

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0684Severity DNov 6, 2024

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0677Severity DNov 6, 2024

Provide care and assistance to perform activities of daily living for any resident who is unable.

0657Severity DNov 6, 2024

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0655Severity DNov 6, 2024

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0641Severity BNov 6, 2024

Ensure each resident receives an accurate assessment.

0637Severity BNov 6, 2024

Assess the resident when there is a significant change in condition

0622Severity DNov 6, 2024

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0604Severity DNov 6, 2024

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0582Severity DNov 6, 2024

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0580Severity DNov 6, 2024

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0558Severity ENov 6, 2024

Reasonably accommodate the needs and preferences of each resident.

0550Severity DNov 6, 2024

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0867Severity FJun 28, 2024

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0584Severity FJun 28, 2024

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0943Severity DDec 13, 2023

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0684Severity DDec 13, 2023

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0607Severity DDec 13, 2023

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0921Severity ESep 18, 2023

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0880Severity DSep 18, 2023

Provide and implement an infection prevention and control program.

0842Severity DSep 18, 2023

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0761Severity FSep 18, 2023

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0760Severity DSep 18, 2023

Ensure that residents are free from significant medication errors.

0699Severity DSep 18, 2023

Provide care or services that was trauma informed and/or culturally competent.

0698Severity DSep 18, 2023

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0689Severity FSep 18, 2023

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Severity DSep 18, 2023

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0658Severity DSep 18, 2023

Ensure services provided by the nursing facility meet professional standards of quality.

0641Severity DSep 18, 2023

Ensure each resident receives an accurate assessment.

0582Severity BSep 18, 2023

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

View full inspection history on Medicare.gov

Civil Monetary Penalties

No civil monetary penalties on record.

Nearby Hospitals

No hospitals found within 10 miles.

Proximity to emergency care is especially important for medically complex residents.

Ownership

GREENFIELD MANAGEMENT SYSTEMS INC· Non profit - Corporation

Data updated weekly from CMS. Last sync: Jun 26, 2026. Medicare.gov Care Compare →

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Data sourced from the Centers for Medicare & Medicaid Services and state licensing agencies. ← Back to search

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